Return Policy
If you are not perfectly happy with your purchase, you may return it within 14 days following the delivery date for a refund.
To initiate a return, please email us at office@sereine.com with your full name and order number as reference.
To be eligible for a return, designs must be in new, unused and re-sellable condition, and in their original packaging. Returns must be postmarked within the 14-day return deadline. Returns that do not meet these criteria will not be accepted and will either be sent back to you or a fee will be deducted from your refund to cover the expense of cleaning or repair.
All designs that are customized at your request are final sale.
Shipping for returns is free within Romania.
Please note that we are not responsible for returns not received by us if we have not provided you with a return label. In case a return is lost in transit, we will kindly ask you to take the responsibility of locating it.
Returns that are associated with costs for us upon acceptance are systematically refused.
Please allow up to 14 business days for your refund to be processed. Original shipping costs and duties, if applicable, will not be refunded.
We offer 30 day returns for orders placed between Nov. 25th and Dec. 25th.
Exchange Policy
We offer 14-day exchanges for all customers in Romania. Please have your order confirmation email ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.
Pre-Order Policy
Designs available for pre-order appear with the option to “Pre-Order" rather than “Purchase”. The estimated delivery window for each design is located on the product page beneath the description. Please carefully check delivery estimates before placing your order. When purchasing a design available for pre-order, you will be charged immediately. Once your pre-ordered design(s) ship, you will receive a shipping confirmation with tracking information.
If you have purchased a combination of pre-order and stock designs, your entire order will ship once all designs are complete. This way we limit our shipping emissions. If you would like the stock portion of your order to ship separately, please email us at office@sereine.com for special shipping arrangements.
Pre-ordered designs are eligible for return within 14 days of receipt. For more information, please refer to our return policy.
Shipping Policy
Generally we ship worldwide. If you do not see your country at checkout, it means that we have not yet opened shipping to your country. Kindly note that we do not ship to PO Boxes, Packstations, APO or FPO addresses at this time.
Shipping costs are calculated at checkout and vary depending on your location. We offer complimentary shipping for all orders above €300.
All orders ship directly from Romania via DHL ( for international orders) and CARGUS ( for local orders).. Please note that recipients are responsible for all customs duties and taxes, which can be paid upfront at checkout or upon delivery based on your country.
In the rare case of a lost package or missing design, we will do everything in our power to assist you in the process of locating it. We recommend that you select a delivery address that you trust, and one where someone is available to receive packages on your behalf if you are not around to do so. We are not liable for lost or stolen packages after delivery.
If you have provided us with an incorrect delivery address, please notify us as soon as possible. If a package is returned to us due to incorrect delivery details or if it is unclaimed by the recipient, you will be responsible for any re-shipping costs.
Warranty Policy
We will take care of your SEREINE design for one year from the date of your purchase if any damage were to occur to the material or the workmanship of the jewelry.
Please note that the warranty does not extend to lost designs, scratches that are a result of normal wear, tear such as a bent ring, earcuff or broken chain, improper use or storage of your product or any modification to your design done by a third party outside of SEREINE.