If you are not perfectly happy with your purchase, you may return it within 14 calendar days following the delivery date for a refund.
To initiate a return, please email us at office@sereine.com with your full name and order number as reference.
For purchases made online, the customer can request the replacement of the purchased product within 14 calendar days, from the date of purchase of the product, with any another product from the store with a value at least equal to the value of the originally purchased product, only on the basis of the fiscal receipt and only if it has not been worn and shows no signs of wear.
To be eligible for a return, designs must be in new, unused and re-sellable condition, and in their original packaging, and the customer must provide the fiscal receipt. Returns are available only in the store where the product was purchased, in accordance with the provisions of GEO no. 140/2021. Returns must be postmarked within the 14-day return deadline. Returns that do not meet these criteria will not be accepted and will either be sent back to you or a fee will be deducted from your refund to cover the expense of cleaning or repair.
All designs that are customized at your request are final sale and cannot be returned.
Shipping for returns is free within Romania.
The customer will be informed in the order confirmation email whether the purchased products is returnable or not and if there are costs in case of return.
If the customer chooses a different return method than the one agreed by the seller, the customer is responsible for any packaging and handling irregularities found upon receipt of the return.
Please note that we are not responsible for returns not received by us if we have not provided you with a return label. In case a return is lost in transit, we will kindly ask you to take the responsibility of locating it.
Returns that are associated with costs for us upon acceptance are systematically refused.
Please allow up to 14 business days for your refund to be processed. Original shipping costs and duties, if applicable, will not be refunded.
We offer 30 day returns for orders placed between Nov. 25th and Dec. 25th.
Exchange policy
We offer 14-day exchanges for all customers in Romania. Please have your order confirmation email ready. To qualify for an exchange, all items must meet the same return qualifications listed in the Return Policy section.
In the case of rings whose size can be changed, the customer can request this service within a maximum of 14 days from the date of purchase. The modification procedure is free for all jewelry, except for the case provided in subsection 20.3 below, additional costs being charged only if it is necessary to add material (gold) to increase the diameter of the jewelry. The cost will be calculated according to the weight/quantity of gold added.
Customized or modified products (special orders, which have been designed or made according to customer preferences) cannot be resized free of charge. The resizing process only applies to resizing the ring. The width or thickness of a ring cannot be changed.
To return your product for resizing, follow the steps explained in the "Return Policy" section.
Please avoid having your item resized by a third party, such as another jeweler or person other than SEREINE, as it will void your lifetime warranty.
The resizing process takes approximately 25 business days, depending on the product, and a resized ring will not be eligible for a refund.
